Outsourcing the drive through window
"The owner of a fast food joint in Montanaï¿½s booming oil patch found himself outsourcing the drive-thru window to a Texas telemarketing firm, not because itï¿½s cheaper but because he canï¿½t find workers.
Record low unemployment across parts of the West has created tough working conditions for business owners, who in places are being forced to boost wages or be creative to fill their jobs."
10:38 AM / August 25, 2007
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